Saturday, December 19, 2009

Calls from PSTN to HQ did not went thru

HQ config #
mgcp
mgcp call-agent 10.1.200.21 service-type mgcp version 0.1
mgcp dtmf-relay voip codec all mode out-of-band
mgcp bind control source-interface GigabitEthernet0/0.1
mgcp bind media source-interface GigabitEthernet0/0.1

Something wrong with the above config, perhaps I should have bind mgcp with Loopback0
Anyway, removed following config out of HQ router made it worked.

Did all config with Loopback interface now
 mgcp bind control source-interface Loop0

 mgcp bind media source-interfaceLoop0

Friday, December 18, 2009

IPMA in 10 minutes

- add PT-MANAGER and CSS-MANAGER. CSS-MANAGER = PT-USA + PT-MANAGER

- add CTI RP RP-IPMA, set device-pool to DP-HQ, CSS to CSS-MANAGER

- add new DN for RP-IPMA with 1XXX, partition = PT-USA

- add new phone service IPMA under device/device settings/phone services with URL:

http://10.1.200.21:8080/ma/servlet/MAService?cmd=doPhoneService&Name=#DEVICENAME#

- on System/service parameters, config IP ManagerAssistant app with correct Pub IP add and CTI route point , RP-IPMA

- add new PT under call routing/intercom/intercom route pratition PT-INTERCOM

- add new Phone Button template, with 2 lines + 1 intercom, IPMA-7970-3+3

- change HQ phone1 setting to

phone button template = IPMA-7970-3+3

softkey template = standard manager

- set line1 of HQphone1 to PT-MANAGER

- set intercom line of HQphone1 to *1001, PT-INTERCOM, CSS = PT-INTERCOM-GEN and speed-dial = *1002

- subscribe HQphone1 to IPMA service

- change HQ phone2 setting to

phone button template = IPMA-7970-3+3

softkey template = standard assistant

- set intercom line of HQphone2 to *1002, PT-INTERCOM, CSS = PT-INTERCOM-GEN and speed-dial = *1001

- add new DN to line2, DN = 1011, CSS = CSS-MANAGER, change display to IPMA

- add following users:

manager with "allow control of device from CTI" , User-Group = Standard CCM end user, Standard CTI allow control of all devices, Standard CTI enabled.  Primary Ext = 1001

assistant with "allow control of device from CTI",  User-Group = Standard CCM end user, Standard CTI allow control of all devices, Standard CTI enabled.  Primary Ext = 1002

- associate phones to manager and assistant

- on menu user management/end-user, click on manager user, under Related Links, select manager configuration. Uncheck "automatic configuration" , set intercom line to *1001, select associated assistans = assistant, selected lines = line 1 - 1001 - PT-manager

- perform same tasks with user assistant. available lines = line 2 - 1011, manager name = manager , manager line = line 1 - 1001 - PT-manager

RESTART Cisco IP Manager Assistant VIA CU Serviceability Web page

[Verification]
manager private number = 1001
manager proxy number  = 1011
manager intercom          = *1002

assistant number            = 1002
assistant intercom          = *1001
assistant proxy              = 1011

1) Check that manager’s phone has IPMA softkey set on it’s screen
2) Install the Cisco IPMA Console Application on Windows PC and log in as “assistant”
3) Place a call to 1001, ensure it get’s routed to the assistant phone, and pick it up from the IPMA console. Forward the call back to manager’s primary line
4) Configure from the manager’s phone to accept all calls and place a call to manager’s primary line once again
5) Press intercom line on either manager or assistant phone should ring the other side