Tuesday, January 26, 2010

Install CUPC in 10 minutes

    1. on CM create a PresenceSIP trunk with DP-HQ and location.
    2. use same hquser1 (or hqphone1) for Presence, verify that hquser1 is associated to HQphone1 device and belong to Standard CTI enabled group. Also verify HQphone1 device "Owner User ID" is hquser1
    3. add Application User CtiGw with CTI enabled and control of all CTI devices
    4. verify System/Service Parameters/CUP Publish Trunk is set to PresenceSIP trunk name
    5. set CM license capability for users to CUP & CUPC
    6. add presence as an application server in CM
    7. Bring up Presence and add in CM info . Need CM security password
    8. Config CUP system/security/incoming & outgoing ACL to ALL
    9. set CUP system/service parameters  proxy-domain to CUPS.cisco.com
    10. add CM as a Presence gateway under menu Presence/Gateway
    11. configure routing at Presence/Routing to Default Cisco SIP Proxy TCP Listener
    12. set TFTP server under Application/CUPC/Settings with CM IP address and Default Cisco SIP Proxy TCP Listener
    13. under Application/CUPC/User Setting , select hquser1 and sign CTI profile to DP-HQ_cti_tcp_profile_synced_000.  If user hquser1 is not present, verify CM and CUPS sync in previous steps
    14. on Application/Desktop Control/Settings, set status to ON and fill in rest of info for CtiGw user
   
Verify with CUPC Desktop control on the local PC

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